Privacy and Cookie Policy
Effective date: 18 July 2026
Last updated: 18 July 2026
Routisca respects your privacy and is committed to handling personal information responsibly.
This Privacy and Cookie Policy explains what information we collect, how we use it, when we share it, how long we retain it and the choices available to you.
1. Who controls your information
The operator responsible for personal information collected through the Routisca website and customer-support channels is:
Routisca
210/2 Gerua, Savar, Dhaka – 1341, Bangladesh
Email: contact@routisca.com
Phone: 09644553630
WhatsApp: 01797902834
2. Information we collect
Depending on how you interact with Routisca, we may collect the following information.
Information you provide
- Full name;
- Email address;
- Phone and WhatsApp number;
- Delivery and billing address;
- Account information;
- Order and payment details;
- Customer-support messages;
- Product reviews;
- Return, refund and complaint information;
- Skin Quiz answers;
- Marketing preferences; and
- Any information you voluntarily submit.
Information collected automatically
When you use our website, we or our service providers may collect:
- IP address;
- Browser and device information;
- Operating system;
- Website activity;
- Pages viewed;
- Products clicked or added to cart;
- Referring source;
- Approximate location derived from technical information;
- Session information; and
- Cookie and similar-technology identifiers.
Payment information
Payments may be processed by approved third-party payment providers.
Routisca generally does not receive or store complete card numbers, CVV details or payment-provider passwords. We may receive payment status, transaction identifiers and limited payment information needed to manage the order.
3. How we collect information
We collect information when you:
- Browse our website;
- Create an account;
- Place an order;
- Complete the Skin Quiz;
- Subscribe to marketing;
- Contact customer support;
- Submit a complaint or return request;
- Write a review;
- Participate in a promotion; or
- Interact with our advertising.
We may also receive information from payment providers, courier companies, marketing platforms, social-media services and fraud-prevention providers where permitted.
4. How we use your information
We may use personal information to:
- Process, verify and deliver orders.
- Confirm payments and COD orders.
- Communicate order and delivery updates.
- Provide customer support.
- Manage returns, refunds, exchanges and complaints.
- Maintain customer accounts.
- Prevent fraud, fake orders and misuse.
- Personalize product and routine recommendations.
- Operate and improve the Skin Quiz.
- Analyze website performance and customer behaviour.
- Improve products, services and user experience.
- Send promotions where you have consented or where otherwise legally permitted.
- Maintain accounting and transaction records.
- Protect Routisca’s legal rights and security.
- Comply with applicable laws and lawful government requests.
5. Skin Quiz information
Skin Quiz answers may include information about skin type, concerns, routine, product sensitivity and personal preferences.
We use this information to provide cosmetic product and routine recommendations and to improve our recommendation system.
Skin Quiz results are not medical diagnoses and should not be treated as medical records or professional medical advice.
Please avoid submitting unnecessary medical information through the quiz or customer-support channels.
6. Order communications and marketing communications
Transactional communications
We may send communications necessary to manage an order or customer relationship, including:
- Order confirmation;
- Payment confirmation;
- COD verification;
- Delivery updates;
- Return or refund updates;
- Security alerts; and
- Responses to customer-support requests.
These messages are not promotional and may continue even where you have opted out of marketing.
Marketing communications
Where permitted, we may send:
- Product announcements;
- Promotional offers;
- Routine and skincare content;
- Abandoned-cart reminders;
- Back-in-stock notifications;
- Customer surveys; and
- Email, SMS or WhatsApp campaigns.
You may withdraw marketing consent at any time by:
- Using an unsubscribe link;
- Replying with an opt-out request where supported;
- Changing your account preferences; or
- Contacting contact@routisca.com.
Withdrawal will not affect order-related communications or processing already lawfully completed.
7. Cookies and similar technologies
Cookies are small files or identifiers stored on or associated with your browser or device.
Routisca and its service providers may use the following categories.
Essential cookies
These support core website functions such as:
- Cart operation;
- Checkout;
- Account login;
- Security;
- Fraud prevention; and
- Remembering privacy preferences.
Disabling essential cookies may prevent parts of the website from working.
Preference cookies
These remember choices such as language, location, recently viewed products or customer preferences.
Analytics cookies
These help us understand website traffic, performance, customer journeys and errors.
Advertising cookies
Subject to available consent controls, these may help:
- Measure advertising performance;
- Limit repeated advertisements;
- Build audiences;
- Personalize advertising; and
- Understand whether an advertisement resulted in a visit or purchase.
You may manage cookies through the website’s consent controls where available or through your browser settings.
8. Who we share information with
We may share information only where reasonably necessary with categories of service providers such as:
- Shopify and ecommerce infrastructure providers;
- Payment gateways and financial-service providers;
- Courier and fulfilment companies;
- Email, SMS and WhatsApp providers;
- Customer relationship and marketing platforms;
- Analytics and advertising platforms;
- Website hosting, security and fraud-prevention providers;
- Accountants, auditors and professional advisers;
- Government, court or regulatory authorities where legally required; and
- A buyer, investor or successor involved in a lawful business transfer.
These providers may process information only for the relevant service, subject to their contracts, privacy obligations and applicable law.
Routisca does not sell customer personal information in exchange for money.
9. International processing
Some of our technology and service providers may process or store information outside Bangladesh.
Where this occurs, we will take reasonable steps to use reputable providers and appropriate contractual, technical or organizational safeguards.
10. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, legal compliance, accounting, fraud prevention and dispute resolution.
Order and transaction records may be retained for at least six years or for another period required by applicable law.
Marketing information may be retained until you withdraw consent or the information is no longer reasonably required.
Information may be anonymized so that it can no longer reasonably identify you. Anonymized information may be retained for analysis and business improvement.
11. Information security
We use reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.
However, no online system is completely secure. Customers should use strong passwords, protect OTPs and avoid sending passwords or complete payment credentials through email or WhatsApp.
12. Your choices and requests
Subject to applicable law and reasonable identity verification, you may request that Routisca:
- Confirm whether we process your information;
- Provide access to information associated with you;
- Correct inaccurate information;
- Update incomplete information;
- Delete information that is no longer lawfully required;
- Withdraw marketing consent;
- Restrict certain processing where applicable; or
- Explain how your information is being used.
Some information cannot be immediately deleted where we must retain it for transactions, fraud prevention, legal obligations or dispute resolution.
Requests may be submitted to contact@routisca.com.
13. Children’s privacy
Routisca is not intended to knowingly collect personal information directly from young children without appropriate parental or guardian involvement.
A parent or guardian who believes a child submitted information without authorization should contact us.
14. Third-party links
Our website may contain links to manufacturer, payment, social-media or other third-party websites.
Their privacy practices are controlled by them, not Routisca. Please review their policies before submitting personal information.
15. Changes to this policy
We may update this policy when our services, providers or legal obligations change.
The current version will be published on our website with its latest revision date.
16. Privacy contact
Privacy questions or requests should be sent to:
Email: contact@routisca.com
Phone: 09644553630
WhatsApp: 01797902834
Address: 210/2 Gerua, Savar, Dhaka – 1341, Bangladesh
